✦ Shipping and Returns ✦
For placing an order you can choose loved item and easialy make a purchase. If you would like to make design order or make an additions on your order you can call us (888)310-1617.
For delivered products no refund, no exchange unless you got damaged items.
Shipping & Delivery Options
- Standard - $30.00 and up on all orders
- Express - $78.50 and up
- Same Day Delivery - $19.95 and up
Order Cancellation
1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.
2. Zflowers LA reserves the right to reject or delay any order provided to us that we deem questionable or incomplete. When Zflowers LA receives an order, we review the entire order to ensure we have all the information needed to ensure delivery. If we determine that necessary information is not provided we will send an email to the sender to inform them of the situation and to acquire the information needed to fulfill the order. This may cause delay in successful delivery.
3. Should any customer place an order through Zflowers LA and then need to cancel the order, the cancellation must be made 16 hrs prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information, but may be asked to pay an additional delivery fee if an attempt has already been made.
4. Zflowers LA is not responsible for any order where the recipient refuses to accept the item. Zflowers LA will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. Additionally due to liability concerns, Zflowers LA can not guarantee anonymity to recipients of the sender. In no event shall Zflowers LA or our suppliers be liable for any consequential damages arising out of or in connection with flower deliveries.
2. Zflowers LA reserves the right to reject or delay any order provided to us that we deem questionable or incomplete. When Zflowers LA receives an order, we review the entire order to ensure we have all the information needed to ensure delivery. If we determine that necessary information is not provided we will send an email to the sender to inform them of the situation and to acquire the information needed to fulfill the order. This may cause delay in successful delivery.
3. Should any customer place an order through Zflowers LA and then need to cancel the order, the cancellation must be made 16 hrs prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information, but may be asked to pay an additional delivery fee if an attempt has already been made.
4. Zflowers LA is not responsible for any order where the recipient refuses to accept the item. Zflowers LA will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. Additionally due to liability concerns, Zflowers LA can not guarantee anonymity to recipients of the sender. In no event shall Zflowers LA or our suppliers be liable for any consequential damages arising out of or in connection with flower deliveries.